Communications & CSR Manager

Company: OPENLANE
Location: Carmel
Posted on: April 1, 2026

Job Description:

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. *This is a hybrid position based out of Carmel, IN. We’re Looking For: We’re seeking a Communications & CSR Manager to join our in-house Marketing & Communications (MarComm) team, where you’ll support internal and external communications across our corporate functions and community relations. You’ll help drive brand visibility and reputation, with a focus on employee engagement and philanthropic initiatives. This role is a great fit if you’re passionate about storytelling, enjoy connecting employees and communities, and are eager to flex a wide range of communications skills. You Are: Curious. You are a lifelong learner, eager to seek out and consume new information. You listen carefully, have a natural curiosity and the confidence to offer your informed opinion. You know when to be bold, when to be diplomatic, and when to question, “Why?”. Analytical. You possess strong critical thinking skills to evaluate new information and data, key performance metrics, identify opportunities and make recommendations for improvement. Strategic. You bring a keen eye and a critical mind with an ability to see the big picture. You understand our audiences’ needs and our purpose, and you work tirelessly to bring them together to achieve impact and business results. Detail-oriented. You ensure high-quality communication and help maintain brand and style guidelines across all content and materials. Collaborative. You’re a partner to team members across the MarComm team, and a conduit between our team and key stakeholders across our business lines. Proactive. You are solutions-oriented and adept at acting on your own initiative while seeking guidance and direction when necessary. Relationship-driven. You nurture strong relationships and advocate for others. You’re an ambassador for the MarComm team, OPENLANE and each of our brands. Digitally savvy. You understand digital tools and channels such as social media, search and content marketing. You monitor and seek out new digital innovations with a thoughtful eye toward practical applications and how they may disrupt existing tools and technologies. You Will: Craft compelling content that drives engagement and builds both internal and external brand champions, from intranet and thought leadership articles to presentations, talk tracks and more. Empower field employees with the latest info and resources about product updates, key initiatives and customer engagement priorities, leveraging communications as a business growth tool. Oversee our employee intranet, serving as the subject matter expert to teams across the organization on its functionality and best practices and providing regular engagement reports. Partner with key corporate functions including human resources, IT, finance, safety and security as well as OPENLANE’s employee resource groups (ERGs) to deliver timely and relevant communications to employees. Lead and manage OPENLANE’s community engagement strategy and initiatives, cultivating meaningful relationships to maximize program impact and visibility while ensuring alignment with company priorities and brand standards. Develop standards for regular reporting on the scope and impact of community engagement initiatives. Manage a storytelling-driven social media approach for our corporate social channels, including planning, posting and performance monitoring. Maintain a keen understanding of industry trends affecting our business and make appropriate recommendations regarding communication strategy. Pilot AI-enabled workflows for ideation, drafting, editing and analytics to enable increased productivity and engagement. Who You Will Work With: Reporting to the VP Communications, this role will collaborate with the broader MarComm team as well as different business units and leadership on a regular basis. Must Haves: Bachelor’s degree in marketing, communications, business or a related field. 6-10 years of relevant experience in communications or marketing, preferably in a corporate, agency or political setting. Exceptional written and verbal communication skills. Ability to prioritize and implement complex initiatives in a high-intensity, fast-paced, entrepreneurial environment. Flexible mindset with the ability to adapt to changing deadlines and priorities. Ability to analyze data and apply it to business challenges and communications strategy. Experience and success using traditional media as well as social media and digital channels to engage both internal and external audiences. Comfort conceptualizing and/or creating compelling visuals and presentations to enhance communications. Strong executive presence and poise. Ability to influence others outside direct line of control or management chain. A keen eye for detail. Nice to Haves: Experience in the automotive industry. Experience in graphic design applications such as Canva. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you!

Keywords: OPENLANE, Noblesville , Communications & CSR Manager, PR / Public Relations , Carmel, Indiana