On-Site Patient Advocate
Company: The WellFund, LLC
Location: Noblesville
Posted on: May 28, 2023
Job Description:
Job Type
Full-time
Description
This position would be located at Riverview Health in Noblesville,
IN. This position is responsible for building working
relationships, solving problems and supporting patients while they
learn the coverage options on both a federal and state level. An
On-Site Patient Advocate exhibits superior customer service skills
and provides prompt courteous service to patients. They work as
part of a team in a Hospital environment and also on an independent
level. The On-Site Patient Advocate must ensure that methodologies,
policies and procedures are deployed to guarantee the highest
quality standards with "patient first ideology" as a goal.
Essential Duties of the Position
- Handles a high volume of face-to-face interactions with
patients
- Communicate clearly, timely, and positively with patients
- Good communication skills and interpersonal skills
- Ability to learn quickly and navigate effectively through
multiple systems
- Professional attitude, and able to maintain composure in urgent
or confrontational situations
- Effective critical thinking, problem solving and
decision-making skills
- Display strong organization/time management skills
- Work independently and must be multi-task oriented
- Team player attitude
- Collects and reviews patient information to determine patient's
eligibility
- Prepares documents and reviews them for accuracy and
completeness
- Maintains and/or creates files or record keeping systems.
Sorts, labels files and retrieves documents or other materials
- Completes various insurance application after determining
patient's eligibility
- Provides account follow up on a routine basis
- Ensures adequate documentation is maintained
- Develops and retains professional relationship with hospital
staff
- Maintains confidentiality at all times (i.e. PHI and
HIPAA)
- Any other duties as assigned by management
Responsibilities of the Position
- Exemplifies the Mission/Vision/Core Values of The WellFund in
all personal and professional behavior and is a role model to all
associates
- Collaborates with manager to identify own learning needs and
set goals using available resources to meet these needs/goals
- Maintains working knowledge of departmental/hospital policies
and procedures through participation and by reading updates and
other provided communication
- Works in collaboration with other departmental associates, as
well as other hospital associates supporting their efforts through
teamwork and the acceptance of additional assignments
Requirements
- Computer proficiency skills are required
- Ability to learn multiple databases
- Ability to multi-task (speaking on the phone and typing)
- Excellent verbal and written communication skills
- Ability to work in fast-paced, changing environment
- High school diploma or equivalency
- One year of experience as a Patient Advocate or an equivalency
of training and experience combined
- Considerable knowledge of Medicaid programs
- Considerable knowledge of the Federal Marketplace
- General knowledge of all agency and provider programs and
services which could affect the client/applicant
- Good mathematical reasoning and computational skills
- Ability to read, analyze, and interpret rules, regulations and
procedures
- Ability to communicate with clients/applicants, the public at
large, and public officials to obtain data, and to explain and
interpret rules, regulations and procedures
- Ability to work with others on your team to complete a
task
- Ability to perform job functions within structured time
frames
- Must have the ability to perform repeated tasks with a high
level of accuracy
- Must have working knowledge of HIPAA and Red Rule
regulations
Difficulty of Work
Work activities are performed independently, utilizing basic
guidelines as standards of performance. The incumbent must deal
with a variety of reports, documents, and computer systems, and
must utilize good judgment in carrying out job duties. Advice and
guidance may be sought from the department's Manager as warranted
to ensure the provision of quality service.
Responsibility
The incumbent works in a team concept, but works independently on
his/her own. Work is somewhat independent in nature. The incumbent
makes a substantial impact on the patient.
Personal Work Relationships
The incumbent must deal with a variety of staff levels, conditions
and circumstances. Routine contacts are to be expected from
incoming calls, patients, management, and associates, internal and
affiliate company associates.
Schedule: Full-time; Monday to Friday 8:30 AM to 4:00 PM PM EST
Pay: $17-20/hour
Keywords: The WellFund, LLC, Noblesville , On-Site Patient Advocate, Other , Noblesville, Indiana
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