DFR - Eligibility Specialist Working Lead (R9)
Company: DFR llc
Location: Noblesville
Posted on: March 19, 2023
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Job Description:
Overview:
THIS POSITION IS LOCATED IN CLINTON, BOONE, HAMILTON or MARION
NORTH(the primary location for this individual will be dependent
upon the candidate selected)Knowledge Services has an opportunity
with the FSSA/Division of Family Resources as an Eligibility
Specialist Working Lead. This position isresponsible for mentoring
the Eligibility Specialists that are assisting Indiana residents
who are applying and/or receiving public assistance.The Eligibility
Specialist Working Lead will act as a liaison between Knowledge
Services, DFR Management, and the Eligibility Specialist. The ideal
candidate will be highly organized and have the ability to work
collaboratively with current Eligibility Specialists. A current
understanding of Eligibility Specialist job duties and expectations
is essential.Knowledge Services, established in 1994 and
headquartered in Indianapolis IN, is a certified woman-owned (WBE)
professional services organization with over 1500 employees located
in offices throughout North America. Founded by Julie Bielawski,
CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader
in Managed Service Programs (MSP), Employer of Record / Payrolling
Services, National Recruitment, and Staffing Services. We provide
outstanding services to major organizations in various industries,
including; IT, Healthcare, Entertainment, Media, Federal and State
Governments, Public Utilities, Telecom, Manufacturing, and more.As
such, Knowledge Services is committed to providing growth
opportunities - in our company, in each team member, and in our
relationships. We believe titles do not define a person but provide
a framework for each person's endless potential. Our focus on
improving our team, product, and processes drive us every day. We
are guided by our four Pillars that set the foundation of who we
are and how we conduct business: Knowledge, Integrity, Innovation,
and Service.
Responsibilities:
Mentor Eligibility Specialists staffTravel to DFR offices within
the Region as scheduled/needed (daily/weekly travel)Support and
coach ALL Eligibility Specialist staffEnsure policies and
procedures are followed as instructed by DFR Local Office
ManagementInstruct and implement procedural changes from
managementSubmit daily and weekly reporting of activities conducted
while assisting Eligibility Specialist staffProvides further
direction and ongoing training to Eligibility Specialist
staffProvide training support for case reviews for Eligibility
Specialist staffProvide coaching for QA scorecardsProduction
support provided as needed
Qualifications:
Eligibility Specialist experience is requiredHighly organized and
analyticalAble to provide clear and concise directionLeadership
skillsPatience in working with othersStrong written and verbal
skillsSolid computer skills, including Word, Excel, and
OutlookIndependent worker who is a self-starterStrong customer
service backgroundPrefer a Bachelor or Associate degrees in
Counseling or Social Services, but High School Diploma or GED
required2 years' experience is desiredThis position is one where
you can make an immediate impact on your community and those that
work as an Eligibility Specialist. You will be provided ongoing
training to give you the skills to be successful in this role. If
you are looking for a position that could be the next step in your
career, apply now for immediate consideration. Physical
Requirements:Job frequently requires sitting, handling objects with
hands.Job occasionally requires standing, walking, reaching,
talking, hearing, and lifting up to 25 pounds.Vision requirements:
Ability to see information in print and/or electronically.Location:
The primary location for this individual will be dependent upon
candidate selection, but the Working Lead will make office visits
as assigned. Knowledge Services is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
culture. Knowledge Services does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws. People with disabilities, veterans,
and military families are encouraged to apply.INDDFR
Keywords: DFR llc, Noblesville , DFR - Eligibility Specialist Working Lead (R9), Other , Noblesville, Indiana
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