Team Lead Patient Access
Company: Riverview Health
Location: Noblesville
Posted on: April 1, 2021
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Job Description:
Team Lead Patient Access in Noblesville, IN at Riverview Health
As a member of the healthcare team here at Riverview Health, the
Team Lead Patient Access serves as a subject matter expert in
patient registration and access. The Team Lead Patient Access
serves as the point for training and supporting the Patient Access
Specialists and timely, accurate and customer focused care delivery
to patients. The Team Lead Patient Access provides continuing
education, and training, and communicates changes of processes and
procedures. Patient Access Specialist Job Functions: Assume the job
responsibilities and demonstrate knowledge and skills as a subject
matter expert in the role of Patient Access Specialist. Monitor
staff performance to identify training needs related to technical
knowledge and skills that impact accurate and timely collection and
data entry of information into the registration system(s) as well
as customer service skills and delivery.-- Provide training to new
and existing employees on the patient registration functions
related to the Emergency Department, Outpatient, Inpatient and
Surgery center locations. This includes, but is not limited to,
collection of information of insurance, patient type, service and
location information and data entry of collected information into
the appropriate registration software system. Maintain contact with
and availability for Patient Access staff and promptly respond to
emails, calls and pages.-- Assist Patient Access Manager with
developing the staffing schedule. Respond to staffing changes
related to employee call offs and take responsibility for covering
the open shifts. Implement down time registration processes as
needed and assess and suggest modifications and improvements.
Assist the Patient Access manager with the development,
communication and implementation of policies and procedures.
Maintain normal registration hours and work additional hours, as
needed and approved, to accomplish the duties and responsibilities
of the Patient Access Team Lead. With Patient Access being a 24/7
service, the Team Lead may need to flex their schedule to work
days, evenings, nights and/or weekend shifts. HERE ARE JUST A FEW
OF THE GREAT BENEFITS WE OFFER:
Keywords: Riverview Health, Noblesville , Team Lead Patient Access, Other , Noblesville, Indiana
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