Team Lead Patient Access

Company: Riverview Health
Location: Noblesville
Posted on: April 1, 2021

Job Description:

Team Lead Patient Access in Noblesville, IN at Riverview Health As a member of the healthcare team here at Riverview Health, the Team Lead Patient Access serves as a subject matter expert in patient registration and access. The Team Lead Patient Access serves as the point for training and supporting the Patient Access Specialists and timely, accurate and customer focused care delivery to patients. The Team Lead Patient Access provides continuing education, and training, and communicates changes of processes and procedures. Patient Access Specialist Job Functions: Assume the job responsibilities and demonstrate knowledge and skills as a subject matter expert in the role of Patient Access Specialist. Monitor staff performance to identify training needs related to technical knowledge and skills that impact accurate and timely collection and data entry of information into the registration system(s) as well as customer service skills and delivery.-- Provide training to new and existing employees on the patient registration functions related to the Emergency Department, Outpatient, Inpatient and Surgery center locations. This includes, but is not limited to, collection of information of insurance, patient type, service and location information and data entry of collected information into the appropriate registration software system. Maintain contact with and availability for Patient Access staff and promptly respond to emails, calls and pages.-- Assist Patient Access Manager with developing the staffing schedule. Respond to staffing changes related to employee call offs and take responsibility for covering the open shifts. Implement down time registration processes as needed and assess and suggest modifications and improvements. Assist the Patient Access manager with the development, communication and implementation of policies and procedures. Maintain normal registration hours and work additional hours, as needed and approved, to accomplish the duties and responsibilities of the Patient Access Team Lead. With Patient Access being a 24/7 service, the Team Lead may need to flex their schedule to work days, evenings, nights and/or weekend shifts. HERE ARE JUST A FEW OF THE GREAT BENEFITS WE OFFER:

• An attractive community and a culture that is supportive, positive, and empowering
• Health, Dental, Vision, Retirement and other various benefits
• Employee Health and Wellness Program
• Employee Discounts with local merchants and much more! APPLY TODAY! We look forward to your application and interest as we empower our employees to provide excellent service, every patient, every time. Riverview Health is an Equal Opportunity Employer and is located in Noblesville, Indiana. Job Requirements Patient Access Specialist Job Requirements: Minimum: High School Diploma and Healthcare Certification Program completion in Billing, Coding, or Customer Service area or currently enrolled in related program. Extensive experience in Patient Access or Patient Accounts may be used in lieu of certification program completion Minimum: Three (3) years experience in Patient Access Registration in an acute care hospital and/or physician office setting. Hospital or physician business office experience may be used in lieu of Patient Access experience.

Keywords: Riverview Health, Noblesville , Team Lead Patient Access, Other , Noblesville, Indiana