Retail Receptionist
Company: Visionworks
Location: Noblesville
Posted on: January 14, 2021
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Job Description:
Summary: Greet and assist customers. Schedule appointments,
verify insurance coverage, maintain accurate patient records, and
assist with preliminary testing under the Optometrist's
supervision. Essential Responsibilities: 1. Greet and assist
customers. Schedule appointments according to the Resources
Scheduling guidelines. Answer the phone, answer patients'
questions, check patients in and out, collect payments, monitor and
perform other front desk tasks as needed. 2. Perform preliminary
testing data collection as directed. 3. Maintain complete and
accurate patient records. 4. Call for insurance preauthorization.
Follow up on hold authorizations. 5. Clean and maintain the
reception area. 6. Offer current promotions and pricing guidelines
to customers. Discuss benefits and features of the discount club
card with customers. 7. Maintain outside and internal Doctor
Referral log for medical patients. 8. Offer current promotions and
starting prices to customers Experience/Education: * One year of
experience, optical preferred.* HS diploma, GED or 1-5 years of
equivalent related job experience Mental/Physical Requirements: *
Work changing schedules to meet business demands* Work inside
location* Strong organizational skills* Speak clearly and
effectively* Calculate and manipulate numbers/data* Read English*
Problem solving/reasoning* Meet customer expectations* Work under
stress with interruptions and deadlines* Follow procedures and
instructions* Use computer effectively and view computer screen*
Exhibit empathy in all interactions* Bend and stoop continuously*
Reach above shoulder continuously Training Requirements: * Cross
training in all departments as needed Essential Responsibilities
related to Physical Demands/Work Environment: The physical demands
described here are representative of those that must be met by an
associate to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform essential functions. While performing
the duties of this job, the associate is required to stand, use
hands and fingers to handle, feel, pick or pinch, and talk or hear
most of the time. The associate is occasionally required to stand,
walk, and reach with hands and arms. The associate must frequently
lift and/or move up to 20 pounds. The noise level in this location
is moderate (use of computers, printers and machines). Activity
Amount of Time None Under 1/3 1/3 to 2/3 Over 2/3 Stand X Walk X
Sit X Use hands to touch, handle, or feel X Reach with Hands and
Arms X Climb or balance Stoop, kneel, crouch, or crawl Talk or hear
X Essential Responsibilities related to Behavioral Characteristics:
* Must be detail orientated and well organized.* Must be able to
communicate clearly and effectively with other associates and
clients.* Must be energetic and self-motivated.* Must be a team
player.* Must be able to problem solve.* Ability to work onsite and
participate in interactive onsite meetings on a regular and
predictable basis.* Ability to initiate immediate interaction,
coordination and collaboration with team members, clients,
customers etc. HIPAA & Security Requirements All Associates must
comply with the Health Insurance Portability Accountability Act of
1996 (HIPAA) as it pertains to disclosures of protected health
information (PHI) as described in the Notice of Privacy Practices
and HIPAA Privacy Policies and Procedures. As a component of job
roles and responsibilities, Associates may have access to covered
information, cardholder data or other confidential customer
information which must be protected at all times. As a result,
Associates must explicitly adhere to all data security guidelines
established within the Company's Privacy & Security Training
Program. Visionworks is an equal opportunity employer, committed to
the hiring, advancement and fair treatment of individuals without
regard to race, color, religion, sex, age, sexual orientation,
gender, national origin, ethnicity, disability or veteran status,
or any other protected status designated by federal, state or local
law. The specific statements shown in each section of this
description are not intended to be all-inclusive. They represent
typical elements and criteria considered necessary to perform the
job successfully. As required by changing business needs, complete
additional essential responsibilities as identified and assigned.
Other details * Job Family Contributor* Job Function Retail
Incentive Plan* Pay Type Hourly Apply Now
Keywords: Visionworks, Noblesville , Retail Receptionist, Hospitality & Tourism , Noblesville, Indiana
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