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Medical Assistant (Outpatient Care Coordinator)

Company: Bridges of Hope, LLC
Location: Noblesville
Posted on: May 16, 2023

Job Description:

Description:The Certified Medical Assistant or Outpatient Care Coordinator at Bridges of Hope sometimes serves as the initial face-to-face contact with our patients. The Certified Medical Assistant will be conducting initial medical duties in preparation for our medical staff who will provide continued medical assistance. Our Medical Assistants will also conduct administrative tasks in addition to their medical duties. Requirements:Responsibilities--- Enhance the overall treatment process by assisting your clients and the interdisciplinary team members (therapist, physician, nurse practitioner, or nurse) to meet overall treatment needs of clients--- Gather information through self-report and collaboration with other providers--- Complete intake assessments, consents, release of information forms, disability paperwork, FMLA documentation, and make and monitor referrals--- Obtain client vital signs, weight, urine/specimen collection, glucometer and breathalyzer--- Act as a liaison between a client and his/her friends, family, attorney, probation officer, employer, disability insurance, sponsor, provider, pharmacy, etc. --- Collaborate with various agencies to set up individualized aftercare that keeps the client moving toward recovery --- Coordinate and access ordered medications--- Document all interactions with, and on behalf of clients, in accordance with company policy--- Help to maintain clean and sanitary conditions throughout the facility--- Participate in staff, treatment, and leadership team meetings as appropriate--- Review urine drug screen results and notify interdisciplinary team members of results--- Keep electronic medical record up to date, including scanning documents to ensure complete client medical record--- Engage in training sessions that offer learning opportunities that promote and enhance skill and professional development--- Providing additional resources as needed (employment searching, applying for food stamps or health care, assist in getting he or she's license back, applying for SS, etc.) --- Maintain confidential information with tact and discretion beyond HIPAA --- Serve as initial patient contact, initiates patient record and account. Greets patients in a welcoming and caring manner, assists callers with information and directions. --- Maintain daily patient schedule--- Answers phones (operator, appointment, case management, etc.) in compliance with service goals--- Responsible for patient registration. Interviews, verifies and performs accurate data entry of patient demographics, insurance and medical information to ensure integrity of records and minimize claims denial if applicable. Also responsible for basic insurance verification processes.--- Accepts upfront payments (co-pays, co-insurance, etc.) and provides appropriate patient receipts. Ensures proper documentation is provided. Balances all daily charges and receipts. Competencies--- Demonstrate empathy, understanding, and respectful behavior towards clients, client's family members, coworkers, outpatient providers, and others while maintaining appropriate boundaries--- Utilize crisis management skills including, but not limited to, verbal de-escalation--- Demonstrate skills of being punctual, organized, dependable, professional, and able to prioritize --- Represent the agency within the community, coordinate with other agencies, and facilitate transfers to different levels of care--- Utilize insurance billing knowledge to effectively charge insurance for services--- Utilize excellent analytical and critical thinking skills with a high level of flexibility and diplomacy--- Ability to work with others toward a shared goal, participating actively, and contributing to the capability of the team--- Ensure that best practices are followed in accordance with company policy and state requirementsQualifications--- Associate level medical training (Medical Assistant, Certified Nursing Assistant, or equivalent) required. One year relevant experience preferred. --- Experience, personal passion, or interest in substance abuse issues is strongly preferred. --- Competency with Microsoft Office Suite--- Comfortable working with electronic health records (KiPU preferred)--- Excellent verbal and written communication--- Front and Back office experience required--- Commitment to drug-free lifestyle and responsible alcohol use is essential--- Authorization to work in the US is required--- Proof of vehicle insurance--- Copy of driver's license--- BLS or CPR certification completed within 60 days of hirePM22


Keywords: Bridges of Hope, LLC, Noblesville , Medical Assistant (Outpatient Care Coordinator), Healthcare , Noblesville, Indiana

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