General Manager - Indianapolis

Company: MHG Hotels
Location: Indianapolis
Posted on: June 2, 2025

Job Description:

No matter whether a guest arrives weary from their travels or excited for a vacation, as a General Manager, you and your team know what to do to make them feel at home. They will appreciate the sparkling lobby, a warm welcome, and pristine guest room. As General Manager you will lead and inspire each team member to provide an exceptional guest experience. Operating at a high level of excellence will ensure each guest will know you genuinely care about the quality of their stay, creating a customer for life.Benefits Offered:

• Employee Referral Program
• Bonus Program
• Merit Increase
• Paid Vacation
• Flex Days
• 401k with Employer Contribution
• Medical, Dental, Vision
• Life Insurance
• Long-term/Short-term Disability
• Accident Insurance
• Critical InsuranceOur General Managers make a difference by:
  • Being a Brand, guest, and associate champion
  • Having a high level of integrity
  • Driving resultsAs General Manager, you will:
    • Be responsible for all aspects of hotel operations, day-to-day staff management, and guests.
    • Ensure compliance with SOP's, policies, procedures, and service standards.
    • Handle guest complaints and oversee service recovery process.
    • Manage budget and ensure revenue and guest satisfaction goals are met.
    • Ensure all decisions are in the best interests of the hotel and ownership company.
    • Develop short, and long-term strategic goals for performance improvement.
    • Understand the P&L statements and have the ability to react with impactful strategies.
    • Meet all report deadlines daily, weekly, and at month end.
    • Work closely with the VP of Revenue Management and the VP of Sales to maximize room yield and hotel revenue.
    • Oversee and manage all departments and work closely with department heads daily.
    • Be responsible for occupational health, fire, and life safety.
    • Utilize interpersonal and communication skills to lead, influence and encourage others, leading by example.
    • Advocate sound financial/business decisions to achieve goals and maximize revenue, and achieve profitability.
    • Encourage and build mutual trust, respect, and cooperation among team members.
    • Serve as a role model to demonstrate appropriate behaviors.
    • Strive to improve service performance.
    • Communicate clear and consistent messages regarding processes throughout all departments.
    • Develop specific goals and plans to prioritize, organize, standards and meeting the expectations of customers on a daily basis.
    • Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge and skills.To be a successful General Manager, you need:
      • A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others.
      • Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
      • Have natural instincts and insight for finding the best solution to unclear situations, issues, and problems.
      • Be able to drive revenue, profitability, and guest satisfaction.
      • Create confidence and trust while communicating the right message at the right time.
      • Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
      • Be direct yet tactful and considerate of the audience.
      • Speak with others using clear and professional language, being direct, yet tactful.
      • Be available to days, nights, weekends, and holidays. Clean professional appearance.
      • Perform other reasonable job duties as requested by the Vice President of Operations.
      • Hotel management experience required and hospitality degree preferred.Minimum Requirements:The General Manager role requires standing, walking, and sitting for extended periods throughout the shift. Requires the ability to read and visually verify information in a variety of formats (i.e., small print, computer). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.
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Keywords: MHG Hotels, Noblesville , General Manager - Indianapolis, Executive , Indianapolis, Indiana