Phone and Field Support Technician - Full Time
Company: H&R Block
Location: Noblesville
Posted on: April 6, 2021
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Job Description:
What you'll do...
Provides technical PC, peripheral, network and software break-fix,
on-site, phone, chat and off-phone for retail tax offices worldwide
enabling end users to operate efficiently and effectively. Utilizes
software solutions, knowledge base, personal knowledge, and
computer systems to resolve and track user incidents. Effectively
opens and works support requests and escalates to the appropriate
people/team as necessary. Effectively communicates and assists
clients regarding their technical support issues. Serve as a
liaison between business partners, Lead FST/CSM and TSC to identify
and resolve problems.
Day to day you'll...
What you'll bring to the team...
Education:
Sponsored Job
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Keywords: H&R Block, Noblesville , Phone and Field Support Technician - Full Time, Engineering , Noblesville, Indiana
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