Customer Service Representative II - Mortgage Origination/Servicing
Company: Strongbridge
Location: Indianapolis
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Salary: $26.73/hr *This is not a
100% remote role.* Strongbridge LLC, is seeking full time Customer
Service Representatives/Mortgage Professionals to work in person,
in our call center. Our representatives play an important role in
the mortgage industry and engage with lenders, banking/mortgage
institutions and consumers to answer questions and provide
important information about HUD FHA and reverse mortgages.
Potential candidates MUST be able to pass a standard background AND
CREDIT check WITH drug screen. This is a full-time opportunity with
a shift of 10am - 6:30pm. This position is covered under the
Service Contract Act (SCA) and is subject to minimum wage
requirements as well as the minimum Health and Welfare benefit.
This position is eligible for paid vacation, sick leave, and
holidays. Basic Qualifications: Minimum of two years of FHA loan
origination experience (loan processor, underwriter, loan officer)
plus an additional year of customer service or contact center
experience, OR at least three years of loan origination experience
working with conventional loans and /or other government-backed
loans (FHA, USDA, VA) Two - four years of college or equivalent
work experience Strong interpersonal and customer service skills
Basic PC skills (including MS Office) and the ability to
effectively navigate a computer Customer Relationship Management
application, related websites and support tools Effective written
and verbal communication Ability to analyze and solve problems
Ability to manage time effectively Ability to type 35 words per
minute The ability to work an 8-hour shift, Monday through Friday
between 8am to 8pm Eastern Time, based on business needs Desired
Qualifications: Mortgage origination experience Headquartered in
Sterling, Va., Strongbridge is a Federal Government service
provider. Strongbridge has extensive experience and knowledge in
systems engineering, IT services, strategic communications and
program support. Strongbridge is financially secure and a trusted
partner that treats our customers, partners and employees with
integrity and respect. What Sets Strongbridge Apart Strongbridge is
a robust and agile small business led by seasoned government
contracting executives with the quality processes and management
controls of a large business. Our program management processes and
techniques are based on industry best practices, and certified by
external auditors, ensuring low performance risk. Strongbridge has
a proven record of customer satisfaction that provides assurance to
our customers of future high performance. Strongbridge offers a
comprehensive benefits package for full-time employees including
paid time off, paid holidays, 401k with company match,
health/dental/life insurance/short and long-term disability and
flexible spending accounts. Strongbridge is committed to hiring and
retaining a qualified workforce. All employment decisions are based
on business needs, job requirements, and individual qualifications.
Applicants will be considered without regard to race, color,
religion, sex, national origin, age, disability, veteran status, or
any other legally protected characteristic. Strongbridge also
maintains a drug-free workplace.
Keywords: Strongbridge, Noblesville , Customer Service Representative II - Mortgage Origination/Servicing, Customer Service & Call Center , Indianapolis, Indiana
